Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is recruiting for the following position:
Job Title: Specialist.Fraud Management
Location: Lagos,NG
Job Summary
Monitor telecommunications service offerings and electronic interactions to identify and prevent any forms of misuse as defined by the GSMA Initiative and in line with company standards.
Responsibilities:
- Implement the company s integrated strategy for fraud prevention and control
- Nurture a positive fraud prevention and control culture within the organization and create and sustain company-wide fraud awareness
- Develop and implement the company s fraud detection policy, processes and procedures in line with industry best practice
- Develop and establish KPIs, reporting requirements, guidelines and templates which derive from the company s fraud prevention and control strategy
- Define and document SLAs for interaction points with other team members, e.g from Credit Management, Audit and Legal
- Review all systems that require access rights, e.g TABS, HLR, CONNECTIVA, etc
- Follow up with relevant units on all reported cases to ensure closure on the fraud database
- Act as a single point of contact for all units with which the Fraud Management team interacts with e.g credit control, billing operations, service provisioning, etc
- Investigate all escalated exceptions with case numbers and prepares reports on each and updates the database accordingly
- Investigate, report and update database on Fraud Management System and manual exceptions
- Perform varying degrees of Toll/ Transaction Ticket (TT) File/ Change Request (CR) analyses and reconciliations using multiple data sources in order to ensure TT File transport integrity as well as billing completeness and accuracy
- Have responsibility for the day-to-day operation of the fraud tool CONNECTIVA, including monitoring of pre-defined KPIs, alarms and resolutions of alarms triggered
- Liaise with Network Operations and Engineering divisions on fraud related operations
- Manage relationships with all internal and external stakeholders, vendors, auditoris, Legal team, forensic audit team and law enforcement agencies
- Undertake Near Real Time Roaming Data Exchange reporting and implement FMS and fraud alarm criteria and thresholds/ fraud profiling and segmentation using trend/ pattern analysis
- Build FMS contingency/ capacity plans to guarantee 24/ 7 fraud coverage
- Minimize revenue loss from fraudulent activities
- Conduct fraud risk assessments for all new and existing products and services on the company s network
- Act as first line of contact for all fraud queries
- Perform any other duties as may be assigned by the Head-Revenue Assurance & Fraud Management
Requirements:
- University degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or any other numerate discipline
- Relevant professional qualifications, e.g ACA, CISA, etc
- Good knowledge of relational database management systems, GSM networks, billing and mediation systems data and analyses
- Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in telecoms fraud management, revenue assurance, or systems audit function with focus on systems/ accounting controls and audit
Application Closing Date:
7th November, 2012
Method Of Application:
Interested and qualified candidates should:
Click here to apply online
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