Customer Service Representative at Smileville Ortho-Dental Limited

Smileville Ortho-Dental Limited is the number one Dental and Orthodontic materials supplier in Nigeria. We specialize in orthodontic supplies and orthodontic laboratory services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers & rsquo; needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements
Thne required skills are as follows:

• Interested candidates should possess a B.Sc Degree with 5 - 7 years work experience.  
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectivel.

Salary
N250,000 - N270,000 per month. 

Application Closing Date
31st July, 2025.