Head of Field Operations & Strategy at Pika Insights - TheHRHive

TheHRHive -Our client, Pika Insights is building the data and financial inclusion infrastructure to unlock growth for and from Africa’s informal economy. We empower market traders with tools and services that help them run more profitable and resilient businesses, while generating critical data pathways for the private and public sectors.

They are recruiting to fill the position below:

Job Title: Head of Field Operations & Strategy

Location: Lagos
Employment Type: Full-time

We’re seeking ahands-on Field Ops Leader with 5+ years’ direct experience scaling revenue in Nigeria’s informal open markets. You’ll build Pika’s field strategy, lead trader acquisition for the Pika App, andown relationships with trade associations like MATAN.

This role is not for you if:

• Your background is purely in NGOs, formal retail, or hospitality.
• You lack trusted relationships with market stakeholders.
• You haven’t driven tech adoption among informal traders.

Key Responsibilities

• Own MATAN Partnerships:Serve as Pika’s day-to-day lead with the Market Traders Association of Nigeria (MATAN), unlocking trader networks and co-creating growth initiatives.
• Drive Trader Acquisition:Design & execute strategies to onboardinformal retailersonto the Pika App annually (both MATAN-affiliated and independent).
• Lead from the Ground Up:Spend4 days/week in open markets,coaching field teams, resolving trader issues, and gathering insights.
• Tech Adoption:Champion app usage by demonstratingreal business impact.
• Revenue-Oriented KPIs:Hit targets fortrader retention, transaction volume growthand B2B partnership revenue.

Qualifications (Non-Negotiables)

• 5+ years in Nigeria’s Informal Retail/FMCG Sector:Proven work withmarket associations (e.g., MATAN), distributors, or informal supply chains.
• Trader Acquisition Metrics:Track record of onboarding informal retailersor agents.
• Tech Enablement Credibility:Successfully rolled out digital tools (POS, apps, CRM) to non-literate audiences.
• Language & Cultural Fluency:Native-level Pidgin + Yoruba/Igbo/Hausa
• Commercial Instincts:Experience driving revenue, margins, or market share in informal trade.

What We Offer

• Competitive compensation(N500,000 - N600,000 monthly)
• The opportunity to lead meaningful transformation at the heart of Africa’s retail economy.
• A mission-driven team focused on impact.
• Flexibility to lead from both the field and the office.

Application Closing Date
29th July, 2025.