Technical Customer Service Representative at Vitel Wireless Limited

Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.

We are recruiting to fill the position below:

Job Title: Technical Customer Service Representative

Locations: Abuja (FCT)
Employment Type: Full-time

Job Brief

• Provide adequate technical assistance and answer user inquiries promptly regarding the Company’s products.
• Troubleshoot and provide the initial over the phone diagnoses of routers, handsets, and connection issues. Identify and implement appropriate resolutions for resolving customer network issues.

Responsibilities

• Actively Listen and Understand Customer Concerns. 
• Respond promptly. 
• Maintain a Positive and Professional Demeanor. 
• Have a Strong Knowledge of the Company\'s Products & Services. 
• Be Adaptable and Resourceful. 
• Build Long-lasting Customer Relationships.
• Take Ownership and Be Accountable.
• Follow Up and Close the Loop.

Requirements

• Degree in IT or in other related technical fields, with minimum of HND degree.
• Minimum of 2 years working experience
• Previous customer support experience is a plus.
• Well-developed communication and analytical skills.
• Good knowledge of technology overview, GSM concepts, and various handsets popular in Nigeria.

Salary
N100,000 - N150,000 / month.

Application Closing Date
31st August, 2025.