Service Delivery Officer - Telecommunication at Sigma Consulting Group

Sigma Consulting Group is a leading management and HR consulting firm specializing in talent acquisition, business advisory, and workforce solutions across various industries, including healthcare, finance, and technology. With a strong focus on delivering tailored recruitment and organizational development strategies, we help businesses attract, retain, and develop top talent while optimizing their operations for sustainable growth. Our commitment to excellence and industry expertise enables us to provide innovative solutions that drive business success.

We are recruiting to fill the position below:

Job Title: Service Delivery Officer - Telecommunication

Location: Lekki, Lagos
Employment Type: Full-time

About the Role

• We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth, efficient operations.
• This role requires a candidate who can act as the liaison between the sales department, clients, and other stakeholders -ensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.

Key Responsibilities

• Coordinate the sales team by managing schedules, maintaining documentation, and facilitating communication.
• Ensure all sales-related materials and equipment are adequately available and functional.
• Provide after-sales support and respond to client inquiries and complaints promptly and professionally.
• Maintain accurate records of financial and non-financial data and prepare relevant reports.
• Process customer orders with precision and in a timely manner.
• Notify clients of any changes, delays, or problems and offer appropriate solutions.
• Monitor team performance, identify process gaps, and recommend improvements.

Requirements

• B.Sc./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).
• Proven experience as a project administrator or coordinator in the Information Technology or Services sector.
• Strong technical background with understanding of software development or web technologies is a plus.
• Proficiency in Microsoft Office Suite and CRM tools.
• Excellent organizational and multitasking skills with strong attention to detail.
• Solid verbal and written communication skills in English.
• A team player with high levels of responsibility, problem-solving capabilities, and professionalism.

Salary
N250,000 / Month.

Application Closing Date
31st August, 2025.