Client Service Officer (CSO), Treasury & Financial Institutions at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Client Service Officer (CSO), Treasury & Financial Institutions

Job Identification: 1492
Location: Marina, Lagos
Job Type: Full-time

Duties & Responsibilities

• Ensure robust access control mechanisms to protect sensitive information, allowing only authorized personnel to access specific documents
• Ensure periodic review of documents to ensure old files are digitized and archived in line with documents management best practice.
• Establish rigorous audit and monitoring processes to detect and address security vulnerabilities and compliance issues promptly
• Implement a centralized complaints management system to log, track, manage and provide robust feedback loops on all customer complaints, issues and resolutions. 
• Use data analytics to perform root cause analysis of recurring issues and implement corrective actions.
• Perform all other duties as assigned by the Business Managers

Requirements
Education:

• Bachelor’s Degree 
• MBA or any professional qualification in Business Management, customer service, business analytics and marketing is an added advantage.

Experience:

• Minimum of 3 years experience in banking operations with knowledge of customer service iin a supevisory role within the financial service industry. 
• Previous experience in Customer Service would be an added advantage.

Application Closing Date
18th August, 2025; 07:00 PM.