After-Sales Operations Manager (Hardware / Technical Services) at Zhuli Recruiters

Zhuli Recruiters is a recruitment firm that is commited to serving start ups.

We are recruiting to fill the position below:

Job Title: After-Sales Operations Manager (Hardware / Technical Services)

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Summary

• We are hiring an experienced After-Sales Operations Manager to lead service operations across Nigeria.
• The role covers warranty management, spare parts coordination, technical support, and team leadership, ensuring customers receive efficient and reliable service.

Key Responsibilities

• Manage after-sales operations, warranty claims, and service requests.
• Oversee spare parts inventory and vendor coordination.
• Lead and mentor service executives and technicians.
• Build strong client relationships and handle escalations.
• Drive process improvements, reporting, and operational efficiency.

Requirements

• Bachelor’s degree in Engineering or related field.
• 8+ years’ experience in after-sales/service management in hardware, electronics, or renewable energy.
• Strong leadership, problem-solving, and stakeholder management skills.
• Proven track record of driving operational excellence in a fast-paced environment.

Application Closing Date
Not Specified.