Customer Service Representative at a Reputable IT Consulting Firm - TeamAce Limited

TeamAce Limited - Our client, a reputable IT consulting firm, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• As the Customer Service Representative, you will be the first point of contact for clients, providing professional support and resolving inquiries related to IT consulting services.
• You will manage client communications, ensure timely responses, and contribute to a positive customer experience that supports the company’s growth.

Responsibilities

• Handle client inquiries via phone, email, and digital platforms, providing accurate information
• Maintain customer records and track service requests to ensure timely resolution
• Collaborate with technical teams to escalate and resolve client issues efficiently
• Ensure a professional and positive client experience in line with company standards

Requirements

• HND/B.Sc. in any relevant discipline
• Minimum of 2 years’ experience in customer service, preferably in IT or professional services
• Strong communication, problem-solving, and interpersonal skills
• Proficiency in Microsoft Office Suite and CRM/customer support tools

Salary
N250,000 - N300,000 Monthly. 

Application Closing Date
22nd September, 2025.