Branch Supervisor at Excel and Grace Consulting

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.

We are recruiting to fill the position below:

Job Title: Branch supervisor

Location: Port Harcourt, Rivers
Employment Type: Full-time
Department: Branch Operations

Job Summary

• The Branch Supervisor is responsible for overseeing the daily operations of the branch, ensuring compliance with financial regulations, maintaining high levels of customer service, and supporting staff performance.
• This role acts as a liaison between the branch staff and upper management and ensures that branch goals are met efficiently and effectively.

Key Responsibilities

• Supervise daily branch operations including cash management, account processing, and loan disbursements.
• Ensure all financial and operational policies and procedures are followed.
• Lead, train, and motivate branch staff to ensure high performance and productivity.
• Conduct regular performance evaluations and provide coaching or disciplinary action when necessary.
• Schedule and manage shifts to maintain optimal branch coverage.
• Resolve customer complaints and issues in a timely and professional manner.
• Support frontline staff in delivering excellent service.
• Develop and maintain strong customer relationships to encourage repeat business and referrals.

Qualifications

• Education: Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Experience: Minimum 3 - 5 years of experience in a banking or financial services environment, with at least 1 year in a supervisory role.

Skills:

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Analytical and problem-solving capabilities

Salary
N100,000 - N150,000 monthly.

Application Closing Date
1st Opctober, 2025.