Customer Experience & Social Media Manager at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Customer Experience & Social Media Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a proactive and creative Customer Experience & Social Media Manager to oversee customer interactions, ensure excellent service delivery, and manage the brand’s presence across social media platforms.
• This role requires a mix of strategic thinking, problem-solving, and hands-on execution to drive customer satisfaction, brand loyalty, and online community growth.

Responsibilities 
Customer Serivices:

• Develop and implement strategies to enhance the overall customer journey and satisfaction.
• Act as the main point of contact for escalated customer issues, ensuring quick and effective resolution.
• Collect, analyze, and report customer feedback to improve products, services, and processes.
• Collaborate with operations, sales, and product teams to ensure customer needs are met.
• Train and guide staff on customer service standards and best practices.

Social Media Management:

• Develop, manage, and execute the company’s social media strategy across platforms (Instagram, Twitter/X, LinkedIn, TikTok, Facebook, etc.).
• Create engaging and relevant content (text, images, videos, stories, reels) that reflects the brand’s voice.
• Monitor social media channels, respond to customer inquiries, and engage with the online community.
• Track performance metrics (engagement, reach, conversions) and provide insights for continuous improvement.
• Stay updated on industry trends, competitor activities, and new social media tools/features.

Requirements

• Bachelor’s Degree in Marketing, Communications, Business, or related field.
• Proven experience in customer service/customer experience management and social media management (minimum 2–4 years).
• Strong understanding of customer journey mapping and service improvement strategies.
• Proficiency in social media tools and analytics platforms (e.g., Meta Business Suite, Hootsuite, Buffer, Google Analytics).
• Excellent communication, writing, and content creation skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• Creativity, adaptability, and a data-driven approach to decision-making.

Application Closing Date
Not Specified.