Outbound ATM Customer Relationship Officer at Palmpay Limited

PalmPayis a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Outbound ATM Customer Relationship Officer

Location: Lagos

Job Summary
We are building a dedicated outbound call team responsible for:

• Verifying the effectiveness of Business Developer (BD) deployment
• Reactivating inactive debit card agents across their lifecycle
• Supporting the growth and retention of a high-performing agent network

Key Responsibilities
BD Deployment Quality Verification:

• Call debit card agents to confirm whether BDs completed training, onboarding, and system setup as required.
• Identify and document deployment gaps.

Agent Reactivation & Lifecycle Monitoring:

• Engage different agent categories (e.g., new but inactive, low sales, past high performers) to understand inactivity reasons.
• Promote card restocking and reactivate agent activity.

Barrier Resolution Support:

• Use outbound calls to identify system, supply chain, or support issues affecting agent performance.
• Escalate unresolved issues to relevant internal teams.

CRM Logging & Performance Reporting:

• Record all call feedback in CRM tools.
• Submit weekly summary reports capturing agent sentiment, challenges, and reactivation status.

Requirements
Education:

• Minimum OND, HND, or B.Sc in any discipline
• Skills & Attributes:
• Excellent phone communication and persuasion skills
• Strong follow-up and documentation habits
• Basic understanding of agent networks and fintech operations
• Proficiency in Excel, CRM, or call center tracking tools
• Organized, detail-oriented, and target-driven

Application Closing Date
Not Specified.