Technical Support Officer at ICS Outsourcing Limited

ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos
Employment Type: Full-time

Responsibilities

• Responsible for incident management, proper fault reporting, escalation, customer engagement and management
• Provide 24 hours support per week to customers specifically level 1 support and some level 2 diagnostics
• Analyze production network issues to suggest corrective action
• Utilize troubleshooting mechanisms and escalation processes to close out tickets
• Administer service requests and official communication processes
• Aid in ticket management and reporting tasks
• Channel customers’ queries to the right department/person.
• Provide feedback on customer enquiries outside working hours
• Responsible for ensuring required reports are prepared and documented accordingly.
• Ensure all Service requests are fulfilled.

Qualifications

• Bachelor’s degree or equivalent in any discipline with at least 2 years work experience in a related field

Competencies Required:

• Time & self-management skills.
• Good Interpersonal skills and Customer Service Orientation.
• Effective Communication and good command of written/spoken English.
• Proficiency with MS Office Applications.

Demands of the job:

• Ability and willingness to meet tight deadlines.
• Good research skills.
• Ability to work with minimal supervision.
• High level of integrity and professionalism.
• Confidentiality in dealing with sensitive information
• • Working after office hours and weekends may sometimes be required

Salary
N150,000 - N200,000 per month. 

Application Closing Date
10th October, 2025.