Voltaire Lifestyle Services Limiterd are the owners of GAIA AFRICA Club and Gaby Lagos, luzury brands, situated in Victoria Island in Lagos State. It is a hospitality Company with a luxury restaurant, a private business club house and event management.
Job Purpose
- The Waitstaff is responsible for delivering exceptional dining service, ensuring guests in the restaurant, private clubhouse, and event function rooms enjoy a positive and memorable experience.
- This role requires a keen understanding of menu items, attention to detail in service, and a commitment to upholding the hospitality standards of the company.
Key Responsibilities
Guest Service Excellence
- Greet guests warmly, present menus, and provide information on daily specials, dietary options, and beverage pairings.
- Take and relay accurate food and beverage orders to the kitchen and bar.
- Serve food and beverages promptly and courteously, ensuring all guest requests are met in a timely
- manner.
Order Accuracy and Timeliness:
- Check orders before delivering them to guests to ensure accuracy in terms of items, presentation, and temperature.
- Coordinate with kitchen and bar staff to expedite orders during peak times and events.
Event and Private Clubhouse Service:
- Assist in setting up and managing food and beverage service during events, ensuring smooth operations and prompt response to guest needs.
- Maintain a high level of attentiveness and service in the private business clubhouse, catering to members’ preferences and special requests.
Table and Area Maintenance:
- Ensure tables, seating areas, and service stations are clean, organized, and stocked with necessary supplies.
- Clear and reset tables promptly for a smooth dining flow and efficient table turnover.
Team Support and Communication:
- Communicate effectively with kitchen staff, head waiters, and management to ensure smooth service.
- Support colleagues by assisting with other duties during peak times, ensuring team collaboration and operational efficiency.
Compliance with Health and Safety Standards
- Follow food safety and hygiene standards, ensuring all food handling and service practices meet regulatory requirements.
- Adhere to company policies on guest interactions, presentation, and personal conduct.
Key Performance Indicators (KPIs)
- Order Accuracy Rate: Percentage of orders delivered without errors.
- Guest Satisfaction Score: Average guest feedback score on service experience.
- Table Turnover Time: Average time taken to clear and reset tables after guests leave.
- Response Time to Guest Requests: Average time taken to respond to guest requests or inquiries.
- Adherence to Hygiene and Safety Standards: Percentage compliance with health and safety protocols during audits.
Objectives and Key Results (OKRs)
Objective: Deliver Exceptional Guest Service:
- Key Result 1: Achieve a guest satisfaction rating of 90%+ across all dining areas.
- Key Result 2: Maintain an order accuracy rate of 98%+.
- Key Result 3: Reduce average response time to guest requests to under 2 minutes.
Objective: Improve Efficiency in Service and Table Turnover:
- Key Result 1: Decrease table turnover time by 10% over the next quarter.
- Key Result 2: Participate in monthly service training sessions with 100% attendance.
- Key Result 3: Ensure a 95% compliance rate with hygiene and safety audits.
Requirements
- Interested candidates should possess relevant qualifications with 2 - 5 years experience
Required Competencies:
- Communication Skills: Ability to engage professionally and warmly with guests, relay orders accurately, and coordinate effectively with team members.
- Attention to Detail: Ensures accuracy in order-taking and service delivery.
- Customer Service Orientation: A strong commitment to creating a welcoming and enjoyable guest experience.
- Time Management: Ability to handle multiple tasks efficiently in a fast-paced environment.
- Knowledge of Food & Beverage Service: Familiarity with menu items, dietary options, and serving standards.
- Teamwork: Ability to work well within a team, supporting colleagues and contributing to a positive work environment.
Performance Indicators:
- Guest Feedback and Repeat Business:High frequency of positive guest feedback and requests for the same server by returning guests.
- Service Efficiency:Ability to handle peak times effectively without compromising service quality or guest satisfaction.
- Order and Service Accuracy:Low error rate in order-taking and delivery, with a high level of attention to guest preferences and requests.
- Team Collaboration:Positive feedback from colleagues and supervisors on teamwork, flexibility, and support during service.
- Compliance with Safety and Hygiene:Demonstrated adherence to health and safety standards, maintaining a clean and safe dining environment for guests.