Customer Service Representative at Union Bank of Nigeria

Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Summary

• As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service.

Duties

• Responding to customer inquiries via phone, email, or in-person.
• Resolving complaints and issues promptly and efficiently.
• Maintaining up-to-date records of customer interactions.
• Ensuring adherence to the bank’s service standards and policies.
• Assisting customers with product and service information, transactions, and account management.

Requirements

• Strong communication and interpersonal skills.
• Ability to handle customer queries with patience and professionalism.
• Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).
• Previous experience in customer service is advantageous but not mandatory.

Application Closing Date
Not Specified.