Simeons Pivot Resources - Our clients, a Courier and Logistic company seek to recruit a competent and well experienced individual into the available position in the company. Hence, we are recruiting to fill the vacant position below:
Job Title: Customer Service Officer
Location: Lagos
Job Type: Full Time
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle service inquiries
- Provide pricing and delivery information
- Perform customer verification's
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Qualification/Experience
- Minimum HND/B.Sc in Management or Social Science discipline
- Professional Customer service certification will be an added advantage
- 2 to 5 years customer service experience, Preferably in a Courier company
Knowledge, Skills and Competency:
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Customer service orientation
- Adaptability
- Ability to take Initiative
- Stress tolerance
Application Closing Date
18th March, 2016.
Method of Application
Interested and qualified candidates should forward their CV's to:
[email protected] with position and location as subject title e.g Customer Service Officer (Int’l Airport Road Lagos State).
Note
- If you are not qualified for this position please do not apply.
- Only qualified and shortlisted candidates will be contacted.