Customer Service Representative at Clinix Healthcare Nigeria

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and proactive Customer Service Representative to join our team.
• The ideal candidate must be professional, empathetic, and passionate about delivering exceptional customer experience within a healthcare environment.

Job Responsibilities

• Attend to patients and clients promptly with a friendly and professional attitude.
• Handle inquiries via phone, email, and in-person.
• Provide accurate information on services, appointments, and processes.
• Assist with patient registration, billing guidance, and service scheduling.
• Manage complaints and escalate unresolved issues appropriately.
• Maintain proper documentation and ensure confidentiality of patient information.
• Support daily administrative operations as required.

Requirements & Qualifications

• A minimum of OND / HND / B.Sc in any relevant field.
• At least 1–2 years experience in customer service, preferably in the healthcare or service industry.
• Strong communication and interpersonal skills.
• Proficiency in computer use (MS Word, Excel, and CRM tools).
• Excellent command of spoken and written English.
• Ability to multitask, work under pressure, and maintain professionalism.
• Must be customer-oriented with a positive attitude.

Key Skills:

• Active listening
• Problem-solving
• Emotional intelligence
• Time management
• Conflict resolution
• Attention to detail
• Teamwork and adaptability

Application Closing Date
Not Specified.