Return Control Officer - PAN Nigeria at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Return Control Officer - PAN Nigeria

Location: PAN Nigeria
Employment Type: Full-time
Department: Supply Chain / Logistics
Reporting To: Assistant SCM Manager / SCM Head

Job Summary

• We are seeking a highly organized and detail-oriented Return Control Officer to manage and oversee all return operations across Nigeria. This role is critical in controlling, monitoring, and ensuring timely and accurate return processing.
• The ideal candidate should have a strong background in finance or inventory control, excellent Excel and presentation skills, and the ability to drive efficiencies while minimizing losses.

Key Responsibilities
Return Monitoring & Control:

• Ensure all returns across locations in Nigeria are recorded and processed as per SOP.
• Supervise and control the flow of returns to maintain accuracy and efficiency.

System Updates (NetSuite):

• Post returns accurately in NetSuite with correct documentation.
• Ensure return entries are closed within 24 hours of receipt.

Credit Note Issuance:

• Coordinate with finance and billing to issue credit notes promptly post return confirmation.

Daily MIS Reporting:

• Share daily return reports, PAN Nigeria, including reasons for returns.
• Track and report RMA pendencies, POD pendencies, and expiry/damage/dented returns similar to CDC format.

Root Cause Analysis & Reduction Strategy:

• Identify frequent return reasons and work with cross-functional teams to reduce return ratios.
• Suggest process improvements to minimize damages, expiries, and customer-related returns.

Qualifications

• Bachelor’s degree in Finance, Accounting, Inventory Management, or related field.
• Finance background or inventory management experience preferred.
• Strong command of Excel (pivot tables, formulas, dashboards) and presentation tools (PowerPoint or equivalent).
• 3–5 years of experience in returns management, inventory control, or logistics.
• Hands-on experience with SAP ERP systems (Very Important).

Desired Traits:

• Proactive and solution-oriented mindset.
• High level of integrity and attention to detail.
• Ability to manage multiple stakeholders across regions.
• Strong sense of ownership and accountability.

Salary
N250,000 - N300,000 / Month.

Application Closing Date
12th December, 2025.