Resort Assistant Manager (Highly Experienced) at Victoria Hotel and Resort

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.

Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm.

We are recruiting to fill the position below:

Job Title: Resort Assistant Manager (Highly Experienced)

Location: Lakowe / Bogije, Lagos
Employment Type: Full-time

Job Summary

• The Assistant Manager is responsible for overseeing daily operations across all departments, including the Front Office, Housekeeping, Food & Beverage, and Maintenance.
• The primary focus is maintaining high service standards, maximizing profitability, and ensuring an exceptional guest experience.

Key Responsibilities
Operational Oversight:

• Daily Management: Supervise the day-to-day operations of the resort to ensure all departments are meeting brand standards.
• Quality Control: Conduct regular walkthroughs of the property (lobby, guest rooms, recreational areas) to ensure cleanliness and safety.
• Departmental Synergy: Act as the bridge between departments (e.g., ensuring Housekeeping and Front Desk are aligned on room readiness).

Guest Relations:

• Issue Resolution: Handle guest complaints personally and professionally, turning negative experiences into positive recoveries.
• VIP Handling: Oversee the arrival and stay of VIP guests, ensuring special requests and amenities are prepared.
• Feedback Monitoring: Analyze guest satisfaction scores (NPS) and online reviews to implement service improvements.

Team Leadership:

• Staffing: Assist in recruiting, interviewing, and onboarding new team members.
• Training: Conduct "on-the-job" training sessions and ensure staff are up-to-date on safety protocols and service standards.
• Scheduling: Manage staff rosters and payroll to ensure adequate coverage during peak resort seasons.

Financial & Administrative:

• Budgeting: Help the General Manager monitor expenses, control labor costs, and meet monthly revenue targets.
• Inventory: Supervise the ordering of supplies and conduct monthly stocktakes for F&B or housekeeping materials.
• Reporting: Prepare daily and monthly reports on occupancy, revenue, and operational glitches.

Application Closing Date
31st December, 2025.