CFM Assistant at Hope and Rural Aid Foundation (HARAF)

Hope and Rural Aid Foundation (HARAF) is a National Non-Profit organization functioning since 2011 but was officially registered under the Corporate Affairs Commission (CAC) of the Federal Government of Nigeria in the year 2016 with registration number RN: CAC/IT/:85536.
Hope and Rural Aid Foundation currently has three field and operational offices in Adamawa, Maiduguri and Yobe states of Nigeria. The organisation works in the Food Security and Livelihood, Protection (Child Protection/Gender based violence), Education and Shelter/ (Camp Coordination and Camp Management) thematic areas.

We are recruiting to fill the position below:

Job Title: CFM Assistant

Location: Madagali LGA, Adamawa
Contract Duration: Short Term (8 Months)

Key Responsibilities

• Support the establishment and operation of accessible and confidential CFM channels at community level.
• Receive, document, and register complaints and feedback in line with organizational SOPs.
• Refer complaints to relevant units and service providers for timely response and resolution.
• Conduct follow-ups to ensure complaints and feedback are addressed appropriately.
• Ensure confidentiality, data protection, and survivor-centered approaches at all times.
• Track, analyze, and report trends in complaints and feedback to inform program improvements.
• Sensitize community members on available feedback and complaint channels.
• Support accountability to affected populations and promote trust between the organization and communities.
• Prepare regular CFM reports and updates for supervisors.
• Perform other related duties as assigned by the supervisor.

Qualifications

• Bachelor’s Degree in Social Sciences, Communication, Community Development, or related field.
• At least 2–3 years of experience in accountability, community engagement, or data management, preferably with an NGO or humanitarian agency.
• Strong interpersonal and communication skills with the ability to engage diverse community members.
• Experience handling sensitive information with discretion.
• Good computer skills (Microsoft Word, Excel, and data entry tools).
• Experience handling complaints, feedback, or community engagement is an added advantage.
• Fluency in English and the ability to speak and understand local language(s).

Required Skills & Competencies:

• Strong interpersonal and communication skills.
• High level of integrity, confidentiality, and professionalism.
• Basic documentation and reporting skills.
• Ability to work closely with communities and diverse stakeholders.
• Willingness to work in field and community-based settings.
• Commitment to safeguarding, PSEA, and accountability principles.
• Zero tolerance for exploitation, abuse, harassment, or discrimination.

Application Closing Date
Not Specified.