Customer Support Agent at Fort Knox Outsourcing

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria. By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Customer Support Agent

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, and chats in a professional manner
• Resolve customer complaints and issues promptly while maintaining high service standards
• Provide accurate information about company products and services
• Document customer interactions and update records accordingly
• Escalate complex issues to the appropriate department when necessary
• Follow company policies, procedures, and service guidelines
• Maintain a positive and empathetic attitude at all times.

Requirements

• Minimum of OND / HND / BSc in any discipline
• Previous experience in a customer support or customer service role is an advantage
• Strong verbal and written communication skills
• Good listening and problem-solving abilities
• Basic computer skills and familiarity with CRM tools is a plus
• Ability to work in a fast-paced environment
• Customer-oriented and team-focused mindset.

Salary
N110,000 monthly.

Application Closing Date
31st January, 2026.