Front Desk / Sales Representative at Kween's Beauty Emporium

Kween's Beauty Emporium is an aesthetic beauty shop located in Bayelsa.

We are recruiting to fill the position below:

Job Title: Front Desk / Sales Representative

Location: Yenagoa, Bayelsa
Employment Type: Full-time
Reports To: Spa Manager

Job Summary

• The Front Desk/Sales Representative serves as the first point of contact for all spa guests, providing exceptional customer service while actively promoting spa services and products
•  This role combines administrative efficiency with sales excellence to ensure smooth operations and revenue growth.

Key Responsibilities 

• Customer Service & Reception
• Greet and welcome all guests in a warm, professional manner
• Manage appointment bookings, cancellations, and rescheduling
• Answer phone calls, emails, and walk-in inquiries promptly
• Provide detailed information about spa services, packages, and pricing
• Maintain accurate guest records and appointment schedules
• Process check-ins and check-outs efficiently
• Sales & Revenue Generation
• Actively promote spa services, packages, and retail products
• Upsell and cross-sell treatments and memberships
• Meet or exceed monthly sales targets
• Follow up with clients for repeat bookings and feedback
• Handle payment transactions and maintain accurate cash records.

Administrative Duties:

• Maintain the cleanliness and organization of the reception area
• Manage inventory of retail products and report stock levels
• Prepare daily sales reports and client feedback summaries
• Update client database and membership information
• Coordinate with therapists to optimize scheduling
• Handle customer complaints professionally and escalate when necessary.

Facility Management:

• Ensure reception area is always presentable and welcoming
• Monitor and maintain ambient music, lighting, and temperature
• Stock reception area with necessary supplies and materials
• Ensure compliance with health and safety standards.

Qualifications & Requirements
Education & Experience:

• Minimum of OND/NCE or equivalent qualification
• 1-2 years of experience in customer service, sales, or hospitality (spa experience is an advantage)
• Experience with booking systems and point-of-sale software preferred.

Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong sales and persuasion abilities
• Professional appearance and demeanor
• Good organizational and multitasking skills
• Basic computer literacy (MS Office, email)
• Cash handling and basic accounting skills
• Ability to work flexible hours, including weekends.

Personal Attributes:

• Warm, friendly, and approachable personality
• Sales-driven with a customer-first mindset
• Detail-oriented and reliable
• Ability to remain calm under pressure
• Team player with positive attitude.

Benefit

• Salary: N40,000 per month.
• Sales commission and performance bonuses
• Staff discounts on spa services and products
• Professional development opportunities
• Friendly work environment.

Application Closing Date
19th January, 2026.