Operations Officer at Fort Knox Outsourcing Limited

Fort Knox Outsourcing is poised to serve the growing need of businesses in Nigeria. By helping them to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Key Responsibilities

• Receive customer shipments at the partner hub and confirm drop-offs accurately.
• Carry out physical checks on packages, including: Packaging quality and completeness, Weight and content verification, Compliance with shipping and courier requirements
• Properly label, sort, and prepare shipments for onward delivery.
• Process shipments end-to-end on the company’s platform, ensuring all required data is correctly captured.
• Coordinate daily shipment handovers to assigned logistics partners or couriers.
• Identify and flag shipment exceptions such as damaged items, incorrect packaging, missing information, or prohibited contents.
• Escalate issues promptly to the appropriate internal teams (Operations, Customer Success, Partner Ops).
• Follow up on escalated issues until resolution, ensuring minimal impact on delivery timelines.
• Communicate delays, issues, or changes clearly to customers and relevant stakeholders.
• Serve as the first point of contact for customers visiting or engaging with the partner hub.
• Provide clear guidance to customers on shipment requirements, packaging standards, and next steps.
• Maintain strong working relationships with partner hub staff and courier partners to ensure smooth daily operations.
• Represent the company professionally at all times.
• Ensure all shipment records, weights, statuses, and notes are accurately updated on the system.
• Maintain basic operational records and logs as required.
• Support periodic stock counts, reconciliation, and audits where applicable.
• Flag recurring operational issues and suggest process improvements.
• Adhere strictly to company SOPs, courier guidelines, and regulatory requirements.
• Ensure the hub environment is kept orderly, safe, and operationally efficient.
• Support the implementation of new processes, tools, or operational changes as introduced.

Requirements & Qualifications

• Minimum of HND in any relevant field with at least 2 years of experience in logistics, warehousing, hub operations, or a similar operational role.
• Strong understanding of logistics and shipment handling processes.
• Tech-savvy and comfortable working with web-based platforms, dashboards, and digital tools.
• High attention to detail and strong data accuracy skills.
• Excellent communication skills (written and verbal), with the ability to interact professionally with customers, partners, and internal teams.
• Strong problem-solving and follow-up skills, especially in handling shipment exceptions.
• Ability to work independently and take ownership of hub operations.
• Physically fit and able to handle packages where required.

Salary
N200,000 / Month.

Application Closing Date
31st January, 2026.