The Place - We are a world class fast growing dynamic hospitality company that is an industry leader as well as innovator with existing opportunities for advancement for brilliant forward thinking professionals. In line which our business objectives, the company is currently undergoing a rapid organic growth phase propelled by the rollout of new outlets in quick successions.
To this end, we are looking to fill senior managerial positions for newly created job roles. Our preferred candidates should have at least 10 years cognate experience in the restaurant business (preferably top ranking fast food chains in Nigeria) and extensive operational knowledge of the hospitality industry, including operational excellence, and outstanding customer/client partnership and communication skills.
We are recruiting to fill the position below:
Job Title: Operations Manager (Customer Service)
Location: Nigeria
Job Summary
- The Manager will help implement strategies to improve the customer experience as well as coordinate strategic initiatives to better leverage the efforts of restaurant Managers across the outlets.
Other job functions are:
- Develop and adapt strategies to improve wider customer experience
- Promote and foster positive customer service and effectively address all concerns, commenting in a timely manner
- Adapt materials and programs to support all the outlets requirements and assist with operational procedures, training and requirements as new systems, equipment, technology, menu, etc. are rolled out.
- Assist Restaurant Manager in addressing inconsistencies in operational materials and standards which forms the bulk of customer complaints, evaluate and coach customer facing eatery staff in methods to improve accuracy.
- Develop and Coordinate all customer service related strategies from conceptualization to roll-out.
Qualifications and Attributes
Our preferred candidates should have the following requirements:
- A first Degree
- A minimum of 10 year experience in an operations role in the hospitality industry
- Excellent written and verbal communications skills
- Computer literacy
- A demonstrated ability to work collaboratively across multifunctional teams
- Strong ethic of accountability to drive results
- A high sense of urgency, and the ability to build and lead strong teams to continually achieve new levels of performance
- Hands on, roll-up-your sleeves kind of individual who is open to the sharing of, and reaction to, ideas in an open forum.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Interested candidates must ensure that their CV's/Resumes are uploaded with their applications and the role being applied for should be clearly specified.