Relationship Manager at Victoria Hotel and Resort

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.

Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Relationship Management: Act as the primary point of contact for a portfolio of clients to ensure their needs are met and expectations exceeded.
• Retention & Renewals: Monitor contract expiration dates and proactively manage the renewal process to minimize "churn" (customer loss).
• Strategic Planning: Develop "Account Plans" for key clients, outlining goals, potential risks, and a roadmap for the partnership.
• Conflict Resolution: Act as a liaison between the customer and internal teams (product, support, finance) to resolve issues or complaints quickly.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with at least 1 year experience. 

Salary
N110,000 monthly. 

Application Closing Date
Not Specified.