Team Lead, Customer Experience at ASA International

ASA International is one of the world's largest international microfinance institutions providing socially responsible loans to low income entrepreneurs across Asia and Africa.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Experience

Location: Ikeja, Lagos
Employment Type: Full-time

Role Summary

• Supervises frontline CX operations and ensures service standards are delivered consistently across customer-facing units.

Key Responsibilities

• Coordinate Customer Care and Loan Validation units
• Enforce service level agreements (SLAs)
• Coach and supervise CX staff
• Handle escalated customer issues
• Ensure compliance with customer service policies.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 5 - 7 years experience. 

Application Closing Date
21st January, 2026.