Unified Payment Services Limitedis Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
Job Objectives
- The Relationship Officer – Other Financial Institutions (OFIs) is responsible for managing and expanding strategic partnerships with microfinance banks, mortgage banks, finance companies, digital lenders, and other non-bank financial institutions.
- The role focuses on driving business growth through collaboration, integration, and cross-selling of the company’s fintech solutions and payment services, while ensuring strong relationship management, compliance, and operational excellence.
Responsibilities
Partnership & Relationship Management:
- Develop and maintain productive business relationships with key decision-makers in other financial institutions (OFIs).
- Serve as the primary point of contact for partner institutions, ensuring timely communication and issue resolution.
- Identify partnership opportunities that align with the company’s financial inclusion and revenue growth objectives.
- Negotiate and manage partnership agreements, SLAs, and commercial terms.
- Conduct periodic performance reviews with partners to assess service quality, transaction performance, and growth potential.
Business Development & Growth:
- Drive adoption of the company’s payment and fintech solutions across partner OFIs.
- Collaborate with internal product, technology, and operations teams to onboard new partners and deploy services efficiently.
- Identify and execute initiatives that enhance transaction volumes, float balances, and cross-platform activities.
- Support product innovation and joint solutions targeted at the OFI segment.
Operational & Risk Management:
- Monitor and ensure partner compliance with regulatory requirements, internal policies, and operational standards.
- Resolve operational challenges in collaboration with internal support teams.
- Track and reconcile financial transactions, settlements, and partner accounts as required.
- Maintain accurate and updated partner records in CRM or internal systems.
Performance Monitoring & Reporting:
- Analyze partner performance metrics and prepare periodic business and performance reports.
- Provide insights on market trends, competitor activities, and emerging opportunities in the OFI space.
- Support management decision-making through data-driven reporting and recommendations.
Key Performance Indicator
- As agreed from time to time based on business exigencies.
Job Requirements
- Education: Bachelor’s Degree in Finance, Economics, Business Administration, Banking, or a related field.
- Experience: Minimum 5 - 7 years of relevant experience in relationship management, partnership development, or business development within the financial services or fintech sector within the OFI segment. Post NYSC experience.
Key Competency:
Knowledge/Experience:
- Understanding of the regulatory landscape and operational models of non-bank financial institutions in Nigeria.
- Strong interpersonal, communication, and analytical skills.
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); familiarity with CRM platforms is an advantage.
- Ability to manage multiple accounts, prioritize tasks, and deliver on performance targets.
Preferred Attributes:
- Experience in a fintech, MFB, finance house, or B2B payment service provider.
- Familiarity with digital channels such as APIs, wallets, and agency banking platforms.
- Strong customer orientation with a problem-solving mindset.
- Ability to work both independently and collaboratively in a structured environment.
Skill/Competencies:
- Strong interpersonal skills.
- Excellent written/oral communication skills.
- Strong analytical skills.
- Organizational skills.
- Confident negotiator and ability to close the right type of business deals at the highest level.