Technical Hub Manager at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electric is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well-being of our employees and customers.
At Ikeja Electric, we don’t just power homes and businesses – we power careers. As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Title: Technical Hub Manager

Location: Lagos
Employment Type:

Role Purpose

• Manage and coordinate the operations within the technical hub(s) to achieve prompt resolution of technical faults within the business units as well as drive the disconnection-reconnection activities.

Role Accountabilies

• Accountable and responsible for resource management and allocation within the technical hubs • Oversees the activities of both the disconnection/reconnection and technical fault teams.
• Responsible for prioritisation of all activities assigned to the technical hubs from the control centre ensuring the business derives optimal value for every activity within the hubs
• Accountable for planning and scheduling of all activities within the hub operations • Monitors adherence to SLAs agreed between the technical hubs and other parts of the business
• Track the monthly performance targets of both DC-RC as well as technical teams via the MPR (Monthly Performance reviews)
• Compile and share weekly performance reports for the Technical Department Leadership
• Propose new plans and strategies to continue improve the performance of hub operations by driving operational excellence
• Provides periodic reports to management on effectiveness and efficiency of the technical hubs
• Ensure prompt resolution and restoration of power equipment within agreed time following downtime in the system.
• Collaborate with supporting Departments, Business Units and in ensuring operational efficiency of hub operations Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Carry out any other duties as requested by Management.

Requirements

• Bachelor's degree or it's equivalnet in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum 10 years relevant work experience, from related sector/ organisation with demonstrable understanding of the logistics/ distribution management process.

Skill and Competencies:

• Operations Management
• Materials Management
• Logistics Management ▪ Safety and Health Compliance
• Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP) and customer data systems
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management.

Application Closing Date
Not Specified.