Resort Administrative Officer at Victoria Hotel and Resort

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting.

Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm.

We are recruiting to fill the position below:

Job Title: Resort Administrative Officer

Location: Ajah, Lagos
Employment Type: Full-time

Key Responsibilities
Operational Administration:

• Facility Oversight: Coordinate with maintenance and housekeeping to ensure all guest areas and offices meet health, safety, and aesthetic standards.
• Vendor Management: Act as the primary point of contact for suppliers (linen, food and beverage, cleaning chemicals); manage contracts and verify deliveries.
• Record Keeping: Maintain accurate databases for guest history, insurance policies, and operational licenses.

Financial Coordination:

• Procurement: Process purchase orders and manage the department’s petty cash.
• Invoicing: Oversee billing for corporate clients and reconcile daily sales reports with the accounting department.
• Budgeting: Assist the Hospitality Manager in monitoring monthly operational expenses to ensure they stay within budget.

Human Resources & Scheduling:

• Roster Management: Create and manage shift schedules for front desk, housekeeping, and service staff.
• Compliance: Ensure all staff certifications (e.g., food handling permits, liquor licenses) are up to date.
• Training Coordination: Organize orientation for new hires and schedule periodic service excellence workshops.

Guest Relations Support:

• Feedback Analysis: Collate guest reviews from various platforms (TripAdvisor, Google, Internal surveys) and prepare monthly trend reports.
• Event Coordination: Support the events team with administrative needs for conferences, weddings, or corporate retreats.

Requirements

• Candidates should possess relevant qualifications with hospitality industry experience.

Salary
N120,000 - N150,000 Monthly.

Application Closing Date
Not Specified.