Account and Client Service Officer at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited(SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

We are recruiting to fill the position below:

Job Title: Account and Client Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Accounts and Client Service Officer is responsible for providing end-to-end financial support and client-facing services to ensure accurate accounting records, effective billing and collections, and high-quality client relationship management.
• The role combines accounting operations with client service delivery, ensuring financial integrity while maintaining strong client satisfaction and retention.

Key Responsibilities
Accounts & Financial Operations:

• Prepare and process invoices, debit notes, and credit notes in line with agreed client contracts and service level agreements (SLAs).
• Monitor accounts receivable, follow up on outstanding payments, and ensure timely collections.
• Maintain accurate financial records and documentation.
• Reconcile client accounts and resolve billing discrepancies promptly.
• Support monthly financial reporting, including revenue tracking and expense analysis.
• Assist with payroll support, vendor payments, and expense reimbursements where applicable.
• Ensure compliance with internal financial controls, policies, and regulatory requirements.

Client Service & Relationship Management:

• Serve as the primary point of contact for assigned clients on billing, account status, and service-related financial matters.
• Respond promptly and professionally to client inquiries, complaints, and requests.
• Liaise with operations and service delivery teams to address client concerns and ensure service alignment with contractual terms.
• Support client onboarding, including documentation, contract setup, and account configuration.
• Maintain accurate client records and correspondence logs.

Coordination & Administration:

• Collaborate with sales and operations teams to support proposals, contract renewals, and service reviews.
• Prepare client reports, statements of account, and service summaries as required.
• Track contract milestones, renewals, and billing cycles.
• Support audits, management reviews, and internal process improvement initiatives.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 2–3years’ experience in accounting, client service, or a similar hybrid role.

Skills & Competencies:

• Strong accounting and financial record-keeping skills
• Excellent client service and communication abilities
• High attention to detail and accuracy
• Strong organizational and time management skills
• Proficiency in accounting software and Microsoft Office (Excel, Word)
• Ability to work cross-functionally and manage multiple priorities
• Professional judgment, confidentiality, and integrity.

Application Closing Date
31st January, 2026.