MorningStar Ceramics Company Nigeria Limited is a reputable company that deals with sales and supply of building materials.
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Festac, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a friendly, proactive, and customer-focused Customer Experience Officer to join our organization.
- The ideal candidate will be responsible for delivering exceptional service, managing customer interactions, and ensuring a positive experience at every point of contact with the company.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries and requests
- Provide timely, professional, and courteous support across all channels
- Handle customer complaints and resolve issues effectively
- Maintain accurate customer records and interaction logs
- Monitor customer satisfaction and gather feedback for improvement
- Collaborate with internal teams to enhance service delivery
- Educate customers on company products and services
- Follow up with customers to ensure satisfaction and loyalty
- Uphold the company’s customer service standards and values
Requirements & Qualifications
- HND/BSc in Business Administration, Marketing, or related field
- Proven experience in customer service or customer experience roles
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Customer-oriented mindset with attention to detail
- Proficiency in Microsoft Office and CRM systems
- Ability to remain calm and professional under pressure.
Salary
N150,000 - N200,000 per month.
Why Join Us:
- Customer-focused and supportive work environment
- Opportunities for professional growth and skill development
Application Closing Date
12th February, 2026.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/848054/customer-experience-officer-at-morningstar-ceramic.html