Field Auditor at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Field Auditor

Location: Lagos

Role Overview

• As Field Auditor in Nigeria, you'll establish and lead retail performance management systems, auditing shops across our network for customer care, sales support, shop management, and stock management.
• You'll perform physical inventory counts, analyze stock variances, conduct compliance checks on branding, record-keeping, and adherence to M-KOPA best practices.
• You'll prepare detailed audit reports, identify improvement opportunities, and escalate suspicious activities.
• This role directly protects the integrity of the retail experience for 7 million customers accessing financial services.

What You'll Do

• Set up and lead retail audit processes across Nigeria's M-KOPA outlets. Perform physical inventory counts and reconcile stock variances across all locations.
• Analyze audit results to monitor service performance and identify improvement opportunities.
• Accurately score shops using established audit processes.
• Investigate stock variances with warehouse and allocation teams, providing feedback and solutions.
• Conduct compliance checks on branding, record-keeping, process adherence, and stock security.
• Prepare detailed audit reports and communicate findings to shop teams. Escalate suspicious or fraudulent activities immediately.
• Provide field support to resolve operational issues as they arise.

What You'll Need

• 2-3 years of demonstrable experience in stock management and operations auditing—you've conducted retail audits, analyzed inventory variances, and managed compliance checks in similar environments.
• Bachelor's degree in any field—what matters is your audit expertise and operational acumen.
• Proficiency in Microsoft Office—Excel and Word proficiency essential for data analysis and report preparation.
• Detail-oriented with strong organizational skills—you catch inconsistencies others miss, manage overlapping timelines effectively, and create clear schedules and task management systems.
• Strong communication—clear, professional communication via email, phone, and in person with diverse stakeholders.
• Self-directed and compliant—you work independently without micromanagement, demonstrate exceptional work ethic, and maintain strict adherence to company anti-bribery and corruption policies.

Application Closing Date
Not Specified.