Entry-Level Debt Recovery Officer at Mwanga

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: Entry-Level Debt Recovery Officer

Location: Maryland, Lagos
Employment Type: Full-time (On-site)

Job Summary

• We are seeking a motivated and detail-oriented Entry-Level Debt Recovery Officer to join our team.
• The ideal candidate will be responsible for recovering overdue loans by engaging customers professionally, negotiating repayment plans, and maintaining accurate recovery records.
• This role is best suited for individuals who are proactive and teachable.

Responsibilities

• Recover overdue loans by contacting customers.
• Follow up on payment commitments and maintain accurate records.
• Advise on payment options and negotiate plans.

Requirements

• Minimum qualification of OND/HND/B.Sc.
• 0–1 year of customer support experience (is an added advantage).
• Strong communication, negotiation, and teamwork skills.
• Good command of English.
• Proactive, teachable, and detail-oriented.
• Close proximity to Maryland is a must.

Benefits
Salary / Transportation & Feeding Allowance: N100,000 + commission on meeting recovery target.

Application Closing Date
28th February, 2026.