Customer Service Representative at Co-Matrix Collection Service Limited - 2 Openings

Comatrix Collection Service - We are a professional collection service provider that deals with helping various loan agencies in retrieving back their bad-loans as fast and effectively as possible.

We make calls to customers to pay their outstanding debts, Send messages to customers, Guide customers through the payment process, Persuade reluctant customers to make payment promptly, Meet weekly and monthly targets, Give proper and correct report of work.

We build a professional team with experienced collectors for every loan agency, using SMS, calls, emails, various social media platforms to remind and encourage overdue customers to make repayments.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations:  Abule-Egba and Jankara, Ijaiye - Lagos
Employment Type: Full-time

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and concerns in a timely manner
• Identify and escalate complex issues to senior staff
• Meet or exceed customer satisfaction targets
• Maintain accurate records of customer interactions

Requirements

• Minimum 1years of customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills.

Salary
N120,000 / Month.

Application Closing Date
28th February, 2026.