Guest Relations Officer at Recore Limited

Recore Limited is an outsourcing/consulting firm in human resources management.RECORE is wholly owned by Nigerians, and was established with a vision to deliver needed solutions to companies that are seeking to improve their efficiency and profitability by focusing on their core business. Our outsourcing services cover Personnel Supply, Dispatch and Fleet and Facility Management Services.

We are recruiting to fill the position below:

Job Title: Guest Relations Officer

Location: Ojodu, Lagos
Employment Type: Full-time
Working hours: 15.00PM – 00.00PM Monday – Sunday

Description

• Serve as the primary point of contact forguests from booking to checkout, delivering high-level service that fosters satisfaction, loyalty, and a positive brand reputation.
• Coordinate across departments to ensure seamless experiences, resolve issues, and personalize stays.

Core Responsibilities
Guest Engagement & Experience:

• Provide a warm welcome and professional first impression.
• Manage check-in/check-out, answer inquiries, and offer local recommendations.
• Coordinate personalized services for VIPs and special occasions.

Service Coordination & Issue Resolution:

• Liaise with housekeeping, maintenance, and other teams to fulfilguestneeds.
• Address complaints promptly and ensure effective service recovery.

Communication & Administration:

• Maintainguestrecords and preferences to support tailored experiences.
• Trackguestreviews and relay feedback to management.
• Deploy gate codes and manageguestcommunications.
• Prepare weekly meetings and support the Property Manager.

Promotion & Business Insight:

• Actively promote hotel amenities and services.
• Gather business metrics and monitor performance targets.

Application Closing Date
1st March, 2026.