Soft Services Supervisor at the African Medical Centre of Excellence (AMCE)

The African Medical Centre of Excellence (AMCE) Abuja is a 500-bed specialty hospital offering world-class comprehensive diagnostics and treatment in oncology, cardiovascular, and haematological care, and general medical and surgical services, along with top notch research and education. The AMCE will provide exceptional care to people on the African continent, regardless of their financial means. Developed by the African Export-Import Bank (Afreximbank) in clinical partnership with King’s College Hospital NHS Foundation Trust., AMCE Abuja is the first of five centres planned for development in Africa.

We are recruiting to fill the position below:

Job Title: Soft Services Supervisor

Location: Abuja

Job Purpose

• The Soft Services Supervisor will be responsible for the direct, hands-on supervision and coordination of daily soft service operations within the hospital.
• The role holder will ensure the effective execution of all housekeeping, portering, and minor front-of-house tasks to the highest standards of cleanliness, safety, and efficiency.
• The role holder will ensure the consistent application of global operational standards and best practices across all assigned areas

Key Accountabilities/Responsibilities
Housekeeping & Environmental Services Management:

• Oversee the day-to-day operations of all soft services including but not limited to, housekeeping, laundry, pest control etc. 
• Ensure compliance with all relevant health and safety regulations and local legislation. 
• Monitor service delivery performance and identify areas for improvement. 
• Develop and implement cost-effective and sustainable solutions for soft services operations. 
• Manage service provider contracts, ensuring compliance with agreed service levels and performance targets. 

Customer Service:

• Ensure high levels of customer satisfaction are maintained across all service areas. 
• Respond promptly and effectively to customer inquiries and complaints. 
• Build and maintain positive relationships with clients, staff, and other stakeholders. 
• Promote a culture of excellent customer service within the team. 
• Implement customer feedback mechanisms and use data to drive service improvements. 

Quality Assurance:

• Implement and maintain a robust quality assurance program for all soft services. 
• Conduct regular inspections and audits to ensure compliance with standards and procedures. 
• Investigate and resolve quality issues promptly and effectively. 
• Continuously monitor and improve the quality of service delivery. 
• Implement corrective and preventive actions to address identified deficiencies.

Education, Skills and Competencies

• Bachelor’s Degree in Hospitality Management, Facility Management, or a related field. 
• Professional certification/ membership of a relevant recognized professional body. 
• Certifications in relevant areas such Facilities Management preferred. 
• 1-5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering.

Application Closing Date
5th February, 2026.