Customer Service Agent at Singa Fintech

Singa Fintech is a fintech company aimed at providing quick and accessible loans to consumers.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ogba, Lagos
Employment Type: Full-time

Responsibilities

• Handle incoming and outgoing customer calls, messages, and inquiries in a polite and professional manner.
• Provide accurate information about company products and services.
• Assist customers with resolving complaints, concerns, and account-related issues.
• Record customer feedback and escalate unresolved issues to the appropriate departments.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Support the team in achieving daily and weekly customer satisfaction targets.

Qualifications

• Minimum of 1 year experience in Customer Service or a related field.
• Excellent verbal and written communication skills.
• Good listening skills and a strong sense of empathy.
• Ability to remain calm under pressure and handle challenging customers effectively.
• Experience in afintech lending or financial service environmentis an added advantage.
• Must be punctual, dependable, and able to work both independently and as part of a team.

Application Closing Date
31st March, 2026.