Relationship Manager at First Excelsia Professional Services

FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with operations across several states in Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients' corporate strategies. The firm commenced operations in 2016 and currently has a team of consultants that have successfully managed numerous Organisational Development, Human Resources and Management Consulting projects in varying leadership capacities across all sectors of the Nigerian Economy.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Surulere, Lagos
Employment Type: Full-time
Industry: Microfinance

Job Description

• The SME Relationship Manager is responsible for building, managing, and sustaining strong relationships with Small and Medium Enterprise (SME) clients.
• The role focuses on understanding client needs, providing tailored financial solutions, driving business growth, and ensuring high customer satisfaction.
• The SME Relationship Manager will also be accountable for portfolio growth, risk management, and cross-selling bank products and services.

Key Responsibilities

• Develop, maintain, and deepen relationships with existing and prospective SME clients.
• Serve as the primary point of contact for SME clients, ensuring timely resolution of queries and concerns.
• Conduct regular client visits and relationship reviews to assess financial needs and propose suitable banking solutions.
• Identify, acquire, and onboard new SME clients to grow the bank’s SME portfolio.
• Proactively explore opportunities to cross-sell and up-sell financial products (e.g., loans, trade finance, deposits, treasury products, digital solutions).
• Conduct credit analysis and prepare credit proposals in line with the bank’s risk appetite and lending policies.
• Client Relationship Management
• Ensure timely renewal of credit facilities and compliance with regulatory and internal credit requirements.
• Achieve assigned revenue, deposit, and loan growth targets.

Person Specifications

• NCE/ND, HND, B.Sc.
• 2-3 years in sales and business development within a financial institution.

Annual Net Remuneration
Competitive & Negotiable.

Application Closing Date
20th February, 2026.