Pre-Sales Engineer, Anglophone Africa at RightCom

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Title: Pre-Sales Engineer, Anglophone Africa

Location: Lagos

Key Responsibilities
Solution Design & Demonstration:

• Lead product demos, proof of concepts, and technical presentations tailored to client requirements.
• Translate business requirements into solution architectures leveraging RightCom XP and related technologies.

Collaboration & Support:

• Partner closely with Sales, Product, and Implementation teams to ensure solution alignment and delivery readiness.
• Provide technical inputs for proposals, RFP responses, and client documentation.

Continuous Improvement:

• Gather market feedback and relay insights to the product team for continuous platform enhancement.
• Stay up to date on CX trends, SaaS tools, and digital transformation technologies.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in pre-sales, solutions consulting, or technical account management.
• Excellent presentation, documentation, and communication skills.
• Strong understanding of SaaS, APIs, and customer engagement platforms.
• Ability to simplify complex concepts for non-technical audiences.

Application Closing Date
Not Specified.