Partner Operations Executive, Anglophone Africa at RightCom

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.

We are recruiting to fill the position below:

Job Title: Partner Operations Executive, Anglophone Africa

Location: Lagos

Responsibilities
Partner Enablement & Support:

• Onboard new partners and ensure full understanding of RightCom solutions and sales processes.
• Design and execute partner training, certification, and performance monitoring programs.

Operational Excellence:

• Coordinate partner agreements, incentive programs, and reporting cycles.
• Maintain accurate partner data and performance dashboards.

Collaboration:

• Work with Marketing and Sales to co-develop campaigns and joint go-to-market initiatives.
• Serve as a key liaison between partners and internal teams for escalations or support needs.

Qualifications

• Bachelor’s Degree in Business, Marketing, or related field.
• 2–4 years of experience in partner/channel operations or sales coordination.
• Strong organizational, communication, and multitasking abilities.
• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zoho CRM, Zoho Bigin, etc).
• Analytical mindset with ability to track and report on partner performance.

Application Closing Date
Not Specified.