Customs Documentation Agent at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Title: Customs Documentation Agent

Ref. No: R172701
Location: Lagos
Employment Type: Full-time

Opportunity

• Would you like to be part of a value‑driven, international organization where we support and enable global trade every day?
• We are looking for a Customs Documentation Agent to join our Customs Operations team in Nigeria, ensuring accurate documentation, smooth customs clearance, and strong data‑driven process improvements across our import and export activities.

Key Responsibilities
Customs & Documentation:

• Prepare, verify, and submit import and export documentation, including:
  • Commercial invoices
  • Bills of lading / airway bills
  • Packing lists
  • Certificates of origin
  • Form M
  • PAAR
• Liaise with customs authorities, freight forwarders, shipping lines, and internal teams to resolve clearance issues.
• Vet supplier documents before shipment to ensure accuracy and compliance.
• Track shipments, monitor clearance stages, and ensure timely processing to avoid delays or penalties.
• Maintain accurate and organized records of all customs transactions and related documents.

Data Analysis & Reporting:

• Analyse customs and trade‑related data to identify:
  • Clearance delays
  • Documentation errors
  • Penalties and inspection trends
  • Duty, tariff, and tax exposures
• Develop reports and dashboards tracking:
  • Import/export volumes
  • Clearance timelines
  • Customs costs and savings opportunities
• Provide data‑driven insights and recommendations to improve documentation processes and operational efficiency.
• Conduct periodic audits of historical customs records to ensure compliance and accuracy.

Customer & Stakeholder Collaboration:

• Serve as a key point of contact for customs documentation queries.
• Work closely with internal teams to ensure smooth coordination across the clearance process.
• Support continuous improvement initiatives by identifying gaps, risks, and optimization opportunities.

Key Performance Indicators

• Accuracy and completeness of customs documentation.
• Reduction in clearance delays and documentation errors.
• Timeliness of shipment processing and bank documentation (Form M, PAAR).
• Quality and relevance of data insights and reporting outputs.
• Compliance with customs regulations and internal controls.

Who We Are Looking For
Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business, Economics, Statistics, or Data Analytics.
• 2–5 years of experience in customs documentation, freight forwarding, or trade compliance.
• Proven experience in data analysis within operational or compliance environments.

Competencies & Skills:

• Strong knowledge of customs procedures, import/export regulations, and HS codes.
• Advanced proficiency in Excel; experience with Power BI, Tableau, SQL, or similar tools is an advantage.
• High attention to detail and strong analytical skills.
• Excellent communication and stakeholder coordination abilities.
• Ability to manage tight deadlines in a fast‑paced logistics environment.
• Ability to interpret and present complex data clearly.
• Logistics industry experience preferred.

Application Closing Date
Not Specified.