Head of Pharmacy at Bakangizo Pharmacy & Stores

Bakangizo Pharmacy and Stores is a proudly Nigerian, multi-service retail brand committed to meeting the everyday needs of our customers through quality products, excellent service, and community-focused operations. We operate a unique combination of businesses under one roof, making us a convenient and trusted destination for families and individuals alike.

We are recruiting to fill the position below:

Job Title: Head of Pharmacy

Location: Gudu, Abuja (FCT) - Head Office (with regular branch visits)
Employment Type: Full-time
Department: Pharmacy Operations
Reports To: Managing Director / Operations Director
Supervises: Superintendent Pharmacists (All Branches)

Role Purpose

• The Head of Pharmacy provides overall leadership, coordination, and strategic direction for pharmacy operations across all company branches.
• This role ensures consistency in professional standards, regulatory compliance, commercial performance, and service quality across the network, while empowering Superintendent Pharmacists to effectively manage daily branch operations.

Key Responsibilities
Multi-Branch Oversight & Governance:

• Provide professional leadership to all Superintendent Pharmacists across the 8 branches.
• Ensure uniform implementation of pharmacy SOPs, policies, and standards company-wide.
• Serve as the highest professional authority on pharmacy matters within the organization.
• Conduct regular branch audits, reviews, and performance assessments.

Regulatory Compliance & Professional Standards:

• Ensure all branches comply with PCN, NDLEA, and other regulatory requirements.
• Oversee licensing, renewals, inspections, and regulatory correspondence.
• Address compliance gaps and enforce corrective actions across branches.
• Ensure ethical dispensing practices and patient safety standards are maintained.

Retail Performance & Commercial Strategy:

• Develop and implement pharmacy growth strategies across all branches.
• Monitor sales performance, margins, and pharmacy KPIs per branch.
• Work with Superintendent Pharmacists to improve OTC sales, prescription volume, and customer retention.
• Drive standard retail initiatives such as promotions, product mix optimization, and seasonal campaigns.

Inventory & Risk Control:

• Provide oversight for procurement planning, stock control, and expiry management across branches.
• Ensure strong controls to minimize pilferage, losses, and wastage.
• Review stock reports and intervene where abnormal variances occur.
• Align pharmacy inventory with community demand per location.

People Management & Capability Development:

• Set performance expectations and KPIs for Superintendent Pharmacists.
• Support recruitment, onboarding, and development of pharmacy staff in collaboration with HR.
• Identify training needs and coordinate continuous professional development.
• Handle escalated disciplinary, ethical, or performance issues.

Customer Experience & Clinical Excellence:

• Ensure consistent standards of patient counseling and professional service across all branches.
• Review and resolve escalated customer or professional complaints.
• Promote community health initiatives and professional pharmacy services.

Reporting & Strategic Input:

• Prepare consolidated pharmacy performance reports for management.
• Provide insights and recommendations to improve efficiency, profitability, and compliance.
• Participate in strategic planning, expansion, and new branch setup when required.

Required Qualifications & Experience

• Bachelor’s degree in Pharmacy (B.Pharm or PharmD).
• Valid PCN License.
• 7–10 years’ experience in community/retail pharmacy, including multi-branch supervision or area management experience.
• Proven experience working with Superintendent Pharmacists and structured pharmacy teams.

Key Skills & Competencies:

• Strong leadership and stakeholder management skills.
• Solid retail pharmacy business acumen.
• Deep knowledge of regulatory and professional standards.
• Data-driven decision-making and reporting skills.
• Ability to enforce standards without undermining branch leadership.

Salary
N400,000 - N600,000 monthly

Application Closing Date
31st March, 2026.