Customer Service Representative at Grado Konnects

At Grado Konnects, we specialize in transforming ideas into actionable strategies that drive growth for individuals and businesses alike. Our unique approach ensures that you receive tailored guidance with a focus on professional development and success.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Mainland, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a professional and customer-focused Customer Service Representative to serve as the first point of contact for clients in our Lagos corporate office.
• The ideal candidate will handle inquiries, resolve complaints, and maintain strong client relationships while upholding the company’s standards of excellence.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and official communication channels
• Provide accurate information about company products, services, and policies
• Handle and resolve customer complaints professionally
• Escalate complex issues to the appropriate department when necessary
• Maintain proper documentation of client interactions using CRM systems
• Prepare weekly/monthly customer service reports
• Follow up with clients to ensure satisfaction and retention
• Support administrative and operational tasks when required

Requirements

• Candidates should possess an OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, or related field
• 1–3 years experience in a corporate customer service role
• Excellent verbal and written communication skills
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM software is an advantage
• Professional appearance and strong interpersonal skills
• Ability to work in a fast-paced corporate environment

Salary Range
N120,000 - N200,000 / Month (depending on experience).

Application Closing Date
16th March, 2026.