Help Desk / Customer Service Officer at Swift Dry Cleaners Limited

Swift Dry Cleaners Limited is a reputable and thriving establishment dedicated to providing top-notch laundry and dry cleaning services. We pride ourselves on our commitment to excellence, customer satisfaction, and a positive working environment for our team. 

We are recruiting to fill the position below:

Job Title: Help Desk / Customer Service Officer

Location: Berger, Lagos
Employment Type: Full-time

Job Summary

• The Help Desk / Customer Service Officer will serve as the first point of contact for our customers, handling incoming calls, managing feedback, resolving complaints, and ensuring an exceptional customer experience.
• The role also involves collating weekly sales reports from all branches and forwarding consolidated reports to the General Manager.

Key Responsibilities

• Receive and manage inbound customer calls, inquiries, and service requests professionally.
• Address customer complaints promptly and provide effective solutions.
• Maintain accurate records of customer interactions and resolutions.
• Follow up with customers to ensure satisfaction and service recovery where necessary.
• Collate weekly sales reports from all branches.
• Prepare and submit consolidated weekly sales reports to the General Manager.
• Track service issues and provide feedback to management for process improvement.
• Coordinate with branch managers to resolve operational concerns.
• Support administrative and operational tasks as assigned by management.

Requirements & Qualifications

• Minimum of OND/HND/B.Sc. in Business Administration, Mass Communication, Public Administration, or related field.
• 1–3 years’ experience in customer service, front desk, call center, or administrative roles.
• Excellent verbal and written communication skills.
• Clear, confident, and pleasant telephone etiquette.
• Strong interpersonal skills with a confident and charismatic personality.
• Ability to handle pressure and manage difficult conversations professionally.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and reporting skills.
• Attention to detail and ability to meet deadlines.
• Must reside in or around Ojodu Berger, Lagos.

Application Closing Date
3rd March, 2026.