Senior User Research Specialist at Carlcare Development Nigeria Limited

Carlcare Development Nigeria limitedis the parent company of TECNO, Infinix, and itel, and a leading smartphone manufacturer in Africa and emerging markets. With a focus on innovation tailored to local needs, CDNL also manages accessory, appliance, and after-sales brands like Oraimo, Syinix, and Carlcare.

We are recruiting to fill the position below:

Job Title: Senior User Research Specialist

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Be responsible for the planning and execution of mobile phone user research projects in Nigeria, including formulating research plans, designing research questionnaires, organizing interviews and focus groups, etc
• explore user behavior patterns, pain points, and market trends.
• Regularly produce user insight reports, providing user - insight - based suggestions and decision - making bases for product development, market promotion, and marketing strategy formulation.
• Collaborate closely with product, marketing, operation and other teams to translate user insights into actual product optimization and business improvement plans, and track the implementation effects.
• Pay attention to the dynamics of the Nigerian mobile phone market and the situation of competitors, collect relevant information and conduct analysis, providing references for the company to formulate competitive strategies.

Requirements

• A Bachelor's Degree or above, with a preference for majors related to market research, statistics, psychology, sociology, etc.
• 3 - 5 years of relevant work experience in market research or user insights. Experience in African market research is preferred, and those familiar with the Nigerian market are especially welcome.
• Proficient in market research methods, including questionnaire design, interviews, focus groups, etc.; proficient in data analysis tools such as SPSS, Excel, Python, etc., with strong data mining and analysis capabilities.
• Excellent communication skills, able to communicate effectively with people from different backgrounds, including team members and respondents; possess good cross - cultural communication skills
• Have a keen insight and be able to extract valuable information from complex data and phenomena to provide strong support for product and business decisions.

Application Closing Date
4th March, 2026.