Concierge at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort - We are a premier beachfront resort located in Lagos, Nigeria, offering a unique blend of relaxation, cultural experience, and exceptional hospitality. Our resort provides luxury accommodation, recreational activities, and world-class service in a serene coastal environment.

We are committed to delivering memorable guest experiences through professionalism, teamwork, and high service standards. Our team consists of passionate and dedicated individuals who take pride in excellence, cleanliness, and customer satisfaction.

As we continue to grow, we are seeking motivated and service-oriented professionals to join our dynamic hospitality team in the capacity below:

Job Title: Concierge

Location: Eleko, Lagos
Employment Type: Full-time

Job Summary

• The Concierge is responsible for providing personalized assistance to guests, ensuring a seamless and memorable experience during their stay.
• This role involves handling guest requests, arranging services, and offering information about the resort and surrounding area.

Key Responsibilities

• Welcome guests and provide a warm, professional first impression
• Assist guests with reservations, bookings, and arrangements (restaurants, tours, transportation)
• Provide information about the resort, local attractions, and activities
• Handle special requests such as transportation, event planning, or VIP services
• Coordinate with other resort departments to fulfill guest needs
• Manage luggage assistance and delivery when needed
• Respond promptly and efficiently to guest inquiries, complaints, or concerns
• Maintain accurate records of guest services and requests
• Ensure the concierge desk and surrounding area are clean, organized, and presentable

Requirements & Skills

• 2 years of relevant experience.
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Knowledge of local attractions, services, and transportation options
• Customer service experience (hospitality experience preferred)
• Professional appearance and demeanor
• Ability to work under pressure and meet guest expectations
• Team-oriented and reliable

Working Conditions:

• Shift work including weekends, holidays, and evenings
• Frequent interaction with guests in a fast-paced environment
• Standing for extended periods and handling luggage or equipment

Application Closing Date
Not Specified.