Head, Business Process Management (BPM) at a Leading Microfinance Bank - Lead Enterprise Support Company Limited

Lead Enterprise Support Company Limited - Our client, a leading Microfinance Bank, is recruiting to fill the position below:

Job Title: Head, Business Process Management (BPM)

Location: Maryland, Lagos 
Employment Type: Full-time
Industry: Microfinance Banking

Job Summary

• A leading Microfinance Bank in Maryland, Lagos is seeking an experienced and strategic professional to fill the role of Head of Department, Business Process Management (BPM).
• The successful candidate will lead the Bank’s process optimization, automation, and continuous improvement initiative
• This role requires a strong background in process reengineering, technology implementation, and performance management within a regulated financial services environment.

Key Responsibilities
Process Analysis & Improvement:

• Identify, analyze, and evaluate existing business processes to uncover inefficiencies and improvement opportunities.
• Develop and implement process reengineering, automation, and optimization strategies.
• Define, measure, and track process performance metrics to ensure operational excellence.

BPM Framework & Governance:

• Establish and maintain a robust BPM framework aligned with industry best practices.
• Develop tools, templates, standards, and documentation for consistent process management.
• Provide training and guidance to staff on BPM principles and methodologies.

Technology & Automation:

• Evaluate and recommend BPM technologies and automation tools.
• Oversee the implementation, integration, and optimization of BPM systems.
• Ensure effective utilization of technology to drive productivity and efficiency.

Team Leadership:

• Lead and manage the BPM team, providing mentorship and professional development.
• Foster a high-performance, collaborative work environment.
• Recruit and train qualified BPM professionals where necessary.

Stakeholder Engagement:

• Build strong relationships with key internal stakeholders.
• Communicate BPM strategies and initiatives effectively across departments.
• Resolve process-related issues and ensure alignment with business objectives.

Continuous Improvement & Innovation:

• Promote a culture of continuous improvement across the Bank.
• Stay updated on industry trends and emerging BPM practices.
• Drive innovation initiatives to enhance organizational performance.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
• MBA or relevant postgraduate qualification is an added advantage.
• Minimum of 5 years’ experience in Business Process Management with proven success in delivering process improvement initiatives.
• Strong knowledge of BPM methodologies and tools such as Lean, Six Sigma, and BPM software solutions.
• Experience leading cross-functional teams.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong communication and stakeholder management abilities.

Salary
Very Competitive & Negotiable.

Application Closing Date
31st March, 2026.