Banking Operations Manager at People Capacity Management

People Capacity Management is a human resources and management consulting firm located in Lagos, Nigeria. We provide services, expertise and resources to both the private and public sectors through our deep knowledge of issues specific to industries and sectors.

We are recruiting to fill the position below:

Job Title: Banking Operations Manager

Location: Lagos

Responsibilities

• Assist in overseeing the day-to-day activities of operations teams, including loan processing, underwriting, closing and servicing.
• Analyze and recommend improvements to mortgage banking processes, including loan boarding, payment processing, and document management, implementing changes to enhance productivity and quality.
• Identify and assess operational risks, ensuring compliance with regulatory requirements such as FMBN, BOFIA and internal policies.
• Supervise and develop a team of mortgage operations professionals, providing guidance and coaching on mortgage lending and servicing regulations, policies, and procedures
• Support mortgage servicing operations, including payment processing, escrow management, and default management
• Develop and maintain process documentation, ensuring accuracy andconsistency, and providing training and support to mortgage operationsstaff.

Requirements

• Bachelor’s Degree in Finance, Accounting, Economics, or a related field. A Masters degree or professional certification (e.g., CFA, ACA, or CIBN) is an added advantage.
• 5 - 7 years of proven experience in operations management, risk management and compliance, with a focus on mortgage banking or related financial services.
• Strong understanding of mortgage loan products, processes and regulations governing the mortgage banking industry.
• Proficiency in mortgage banking software, Microsoft Office and other related systems.

Application Closing Date
25th March, 2026.