Customer Service Representative at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)

Role Overview

• ​As our Customer Service Representative, you are the heartbeat of the shopping experience. You aren’t just processing transactions; you are building relationships. Whether you’re helping a customer find the perfect gift or resolving a shipping delay, your goal is to ensure every person leaves happier than when they arrived.

​Key Responsibilities

• ​Customer Engagement: Greet customers warmly and provide expert guidance on our products and services.
• ​Problem Solving: Efficiently handle returns, exchanges, and complaints.
• ​Transaction Management: Process sales, operate the POS system, and manage cash/digital payments accurately.
• ​Store Maintenance: Assist in merchandising, restocking shelves, and ensuring the sales floor looks pristine.
• ​Communication: Answer phone inquiries and respond to customer emails or chat messages with a professional and helpful tone.

​Requirements

• ​Interested candidates should possess an OND, HND, or Bachelor's Degree with 1-3 years experience.
• Previous experience in same role.
• ​Availability to work flexible hours, including weekends and holidays.
• ​Tech Savvy: Familiarity with POS systems or basic CRM software is a plus.

Application Closing Date
28th February, 2026.