Premium Collection & Allocation Officer at Prudential Plc

Prudential Plc provides life and health insurance and asset management to 18 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa.  We are served by around 65,000 average monthly active agents and more than 200 bank partners.

We are recruiting to fill the position below:

Job Title: Premium Collection & Allocation Officer

Job Requisition ID: 26020326
Location: Nigeria
Job type: Full time

Key Responsibilities

• Receives and reviews premium inflow data from approved channels (bank transfers, PayPoint, direct debit, e‑mandate)
• Verifies completeness of payment details (amount, date, narration, policy reference)
• Updates premium inflow records in the policy administration system
• Allocates confirmed premiums to the correct policy in the system
• Uses approved matching tools and allocation rules
• Identifies premiums that cannot be allocated due to missing or invalid policy details
• Prepares refund or reversal requests with required documentation
• Validates refund eligibility against SOPs
• Submits requests for approval
• Provides transaction information to the Customer Service Unit (CSU)
• Clarifies premium status and allocation history when queried
• Supports CSU with technical verification
• Prepares daily / weekly premium movement summaries
• Inputs data for suspense aging analysis reports
• Validates report figures before escalation
• Perform other duties as assigned by the Team Lead.

Key Requirements
Qualifications:

• A Bachelor's Degree in any Management Science Course

Professional Membership:

• Accounting certification or any other professional qualification will be an added advantage

Experience:

• Minimum of 2 years’ experience in financial services institution with experience in Claims and Underwriting.
• Experience in accounting and reconciliation will be an added advantage

Knowledge:

• Knowledge and understanding of claims and underwriting
• Excellent customer service capabilities
• Good Oral & Written communication
• Good documentation skills

Competencies:

• Initiative
• Documentation skills
• Taking ownership
• Problem solving
• Interpersonal Skill
• Team player
• Active Learning
• Innovative/ Creativity

Application Closing Date
24th March, 2026.