Field Service Supervisor at Netcom Africa

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms inRadio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

Job Title: Field Service Supervisor

Location: Victoria Island, Lagos 
Employment Type: Full-time

Responsibilities

• Responsible for the day to day service delivery operations of the team/unit in complementing the delivery of field related Netcom Services to our clients in conjunction/collaboration with other service delivery units or departments.
• Ensure harmonious, efficient, timely delivery and able to maintain synergetic relationships within team members and other units.
• Ensure timely delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to the below:

Connectivity Services:

• Fiber
• Radio
• Networking & Power devices installations.

Activities related to Field services in the below areas but not limited to:

• Survey
• Installation
• Relocation
• Retrievals
• Preventive and Corrective Maintenance
• Technical assistance to our partners
• Related technical support to our internal and external clients.
• Implement and ensure mandatory Safety First policy to be adhered to.
• Equip and ensure FSE staff is to sport essential PPE in any activity in the field.
• Ensure that staff adheres to timely agreed client schedule.
• Provides real-time updates to HOD on assigned task of the team.
• Ensures that the team presents themselves to the clients in every activity being carried out at the on-start and acknowledge confirmed completion.
• Submit timely activity reports to the HOD.
• Ensure that all activities carried out are according to company defined standards.

Provides useful feed back on any improvements on the following areas:

• Procedures
• Work Flows
• Work Instructions
• Field related work improvements (frontliner experience)
• Service improvements (frontliner experience)
• Conducts regular training and instructions to all FSE engineers and technical personnel.

Requirements
Skills / Knowledge:

• At least 5 years experience in the telecom or ISP industry (operations experience).

 Excellent Leadership Skills:

• RF engineering/installation knowledge and use of basic measurement equipment and tools.
• Customer oriented/focused in delivering services (field related works)
• Good communications skills (English and native) both oral and written
• Solid understanding of Inverters & batteries

  Ability to use, operate, assess and interpret gathered data from:

• Data Tester
• Spectrum analyser
• Ground tester
• Multi-meter, Voltage and current
• BW tester
• PC and test applications
• Proficient in the use of communication tools for real-time reporting/updating.
• Knowledge and practice in Project Management to be able to deliver timely and economically.

Benefits

• Healthcare Insurance (HMO)
• Paid Leave
• Group Life Insurance
• Hybrid work model
• Professional Development Reimbursement.

Application Closing Date
31st March, 2026.